Frequently asked questions

What are Keshi pearls?

Japanese for 'poppy seed', Keshi pearls are small seedless pearls, perfectly unique in size and shape. Layers upon layers of nacre are precisely placed over time resulting in a small individual miracle of nature. Often confused for natural pearls, Keshi pearls are a result of the culturing process and are often not discovered until the very end of the pearling process. These small, but beautiful gems are treasured for their organic appearance and are a truly beautiful works of art.

What are Baroque pearls?

Baroque pearls are uniquely formed pearls, occurring in all oyster varieties. Baroque South Sea pearls can grow to be quite large in size and can develop beautiful ribbons of lustre and colourful hues across their surface due to the irregularly growing form of each pearl. Baroque pearls are famed for their distinctive and usually asymmetrical form which, when set into Pearls, become wearable forms of magnificent art.

Why do pearls have small markings on them?

Pearls are the only gem produced by a living organism. The minor blemishes and marks found on a Pinque pearl are the natural birth marks of that particular pearl. Like humans no two pearls are alike.

How can I be sure I am getting the best?

Pinque provides a certificate of authenticity to guarantee the pearl within your piece of jewellery is un-treated and of natural colour and origin.

How do I know what ring size to buy?

We would recommend visiting your nearest jeweller to have your finger size accurately measured. If your ring size isn’t available online you can place a special order with us to make sure your ring has the perfect fit. Please contact us via the ‘contacts’ page or via info@pinquepearls.com.

Do Pinque ship internationally?

Pinque ship to most international destinations. Some countries apply a tax to imported foreign goods. You should check with your local taxation department to see what tax, if any, will be applied. Please contact us via info@pinquepearls.com to find out shipping charges.

What is the usual delivery time for a UAE order?

Deliveries within the UAE are dispatched within 3 days. Depending on your location, please allow up to 6 business days for your purchase to be delivered. If you have not received your order within 6 days please contact us using the details on our contact page and we will follow up the status of your delivery.

What is the usual delivery time for an international order?

International deliveries take between 3 and 7 days from dispatch. In some instances, dispatch may take up to 3 days. You will be sent an email once your item has been dispatched.

I need help deciding, can a personal shopping assistant contact me?

Pinque offer a personal shopping service to help you select the perfect gift. Please contact our friendly team using the details on our contact page to speak with your Pinque Pearls personal shopping assistant.

What is your warranty refund and return policy?

We treasure the fact that each Pinque pearl is a rare and unique creation. We are dedicated to crafting luxurious pieces of Pearls that make a hero of these precious pearls. Our pride lies in setting each carefully hand-selected pearl into quality pieces that last through time and beyond trends.

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Pinque Pearls offer a 12 months warranty from the date of purchase against defects in material and/or workmanship on all of the products that we sell.

Please note that gold-plated jewellery may eventually be subject to discolouration, depending on the number of times worn. As such, we will not accept returns for the discoloration of gold plated jewellery after 3 months from purchase date.

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If you receive the wrong item or an item that does not match the description of what was ordered, Pinque Pearls will accept items for replacement with the correct item, exchange or credit note if returned in saleable condition, with the original sales receipt, all original packaging and within 30 days of the original purchase date.

Costs and liabilities relating to the return shipping of exchange items are at the risk and expense of the person sending them if there is found to have been no error or the item has been returned because you have changed your mind.

What should I do if my Pearls needs to be repaired?

All Pinque Pearls items must pass a number of Quality Control checks before they leave our workshop.

If you believe that a Pinque Pearls item purchase has a fault, or is not fit for its original purpose or is otherwise not of merchantable quality, then we will gladly assess the item at our initial cost to determine the fault and its cause. If a fault is found from the assessment which is covered by our warranty, we will either repair or replace that item at no extra cost. If it is not possible to repair or replace the item, then we may offer an exchange, credit note or refund. This excludes items where the pearl does not match the photo, as every pearl is individual and some pearls may appear different in shape or colour to those pictured. Pinque will only replace or repair the item where the pearl does not fit the product description of size and described shape.

Pinque Pearls warranty does not cover damaged items resulting from misuse, un-authorised repairs, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use and Pinque Pearls denies any obligation to take any action in respect of such damaged items. Please see the Caring for your Pearl Pearls guide  for instructions on proper care and handling of your Pinque Pearls items.

Other than in respect of manufacturing defects or a lack of either fitness for purpose or merchantable quality, repairs of products may incur a fee. 

To contact Pinque Pearls regarding any repairs or returns, please email or call using the details on our contact page.

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